Social Media Week – What is Social CRM, how can you use it?
Digital Shoreditch: Getting it wrong – the five most valuable mistakes we’ve made in Social
Social Media Week – What is Social CRM and how can it drive business value?
BT Festival of Business – interviewed alongside my brilliant co-speakers Emmanuel Gobillot and Adam Morgan.
BT Festival of Business – What Social can do for small and medium sized businesses
Think with Google – What can marketers learn from Barack Obama’s election campaign? (Includes some comic editing at the beginning)